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Internal Notes

Job-specific notes, issues, concerns, and follow-ups for the operations team.

4 escalated issues across all jobs4 open

Select Job

5 jobs

SQ-2026-05991

In Progress2 escalated

CleaningDriveway / Garage Floor

$310.00

Invoice sent

Client

Hayley Thornton

Address

14 Banksia Drive, Elanora QLD 4221

Scheduled

11/08/2026

Assigned

Team Coastal

MW
Marcus WebbField TechnicianConcernEscalated

11/08/2026 08:47

Marcus reported on arrival that there is significant oil contamination across approximately 40% of the driveway — more extensive than the photos showed. Standard pressure wash may not fully remove. May need chemical treatment surcharge of ~$85. Need manager approval before proceeding.

TA
Tanvir AhmedField TechnicianIssueEscalated

11/08/2026 10:03

Client neighbour approached team and complained about water runoff onto their property. Team paused work. Need to reroute drainage before continuing. Estimated 30-minute delay. Sandra notified.

SN
Sandra NguyenGeneral ManagerGeneral

11/08/2026 10:22

Chemical treatment approved by Sandra. Surcharge of $85 to be added to final invoice. Client notified via SMS and confirmed OK.

MW
Marcus WebbField TechnicianFollow-up

11/08/2026 10:38

Drainage rerouted using sandbags from van kit. Work resumed 10:35am. On track to complete by 12:30pm. Update client at completion.